Case Study: Listen to the problem & provide the best solution

Posted on March 20, 2012 at 1:12 pm in Strategic Consulting

The other day a call came in from from a customer who had questions about Adobe Flash Media Server and if it would be the right software for their situation. After listening to their questions and exactly what their requirements were, I moved on from there.

As a product specialists, solutions engineers, developers, and trainers, the team here wear multiple hats. So in this case, I put on my solutions engineer hat, and began assessing their needs case.

Their initial inquiry was about streaming Flash based content within their Intranet. The customer was searching for a way to package internal asset videos and SCORM based training content together into one piece that could be uploaded to their proprietary Learning Management System (LMS). He had mentioned that they also had full motion videos, and that they too would like to be able to bring those recordings into the training piece.  He asked about Adobe Captivate initially.

Seems easy enough, right? Give them Captivate.

Not so fast.

This Flash based content was quite complex and not as efficient as it could be. I recognized this as something I could use to minimize the clutter, and streamline the content from start to finish. The quick and easy route to a solution would have been to use Captivate and a couple other software applications. This would have worked, but it wasn’t the best solution. I’m a firm believer that less is more when it comes to software applications. The goal was to make it easier for end users to navigate and comprehend, as well as easier to manage for the content creators.

The solution actually turned out to be pretty simple – I had gathered all of the necessary information, the keywords of SCORM and LMS were a big help, from him and I decided that Adobe Presenter would be a better solution because of its simplicity. LIke any good customer, he questioned the solution & I explained it this way:

  1. Presenter has the ability to import the internal asset videos (already in .flv format).
  2. The full motion videos were already in .swf format, and Adobe Presenter can import those, as well.
  3. Presenter is a SCORM compliant eLearning content authoring tool, so you can leverage its quiz functionality to build the quiz, as well as deploy it to any LMS that utilizes SCORM as its reporting engine.

In the end, this was the solution that the customer ended up using. He appreciated the simplicity factor. And since he had really only been tasked with this project as a result of an employee leaving the company the simplicity was important to him since this wasn’t his primary role. A big win for the customer.

The point of this post is to emphasize just how important it really is to listen to all of the requirements before making any judgments and beginning to endeavor down that solution’s path. There are always multiple solutions to a problem. We help to determine the best solution.

The team at RealEyes excels at proposing the best solution for the situation. We take great pride in being an Adobe Solution Partner and Adobe Certified Instructors.

Looking for a solution to a problem? Contact Us!

Jeff Dicker (6 Posts)

As the first offi­cial employee of RealEyes Con­nect, LLC, Jeff Dicker has devoted him­self to prod­uct exper­tise and the evangelizing of Adobe Con­nect, (which also includes its eLearning counterparts Presenter & Captivate), and the entire Adobe Media Server product line. As a Prod­uct Spe­cial­ist, he focuses primarily on discovering solu­tions for all clien­tele, from cur­rent to prospec­tive, and in all verticals. He is an Adobe Certified Instructor and he has a passion for enabling clients to leverage solutions above and beyond their initial, intended use. His involvement, attendance and participation at technology and industry related conferences and engagements have led to his eventual presence in panel discussions, demonstrations, webinars, and consultation. Prior to join­ing the team in 2008, Jeff worked in online mar­ket­ing, web ana­lyt­ics, and strategic online training for one of the largest newspaper companies in the United States. If he’s not at his desk, then he’s on the phone walking around in his office (motion creates emotion!) If he’s not on the phone, he’s networking. If he’s not networking, he’s on the loose. If he’s on the loose, chances are he is doing something somewhere that may (or may not be) sports related.


* Required